Frequent questions
Frequently Asked Questions We explain the most frequently asked questions and their answers so that there is no doubt! How do I turn off notifications from my device? When you order your item, you agreed to receive notifications on your device. To remove them, you can do two things: either clear your browser's cookies, or unsubscribe from Fotoskye Studio's push notifications. You have to do it in the configuration of your browser (mobile or PC). To do this you can look for any tutorial on the Internet looking for "how to disable push notifications on Android" or "iphone" or "on my computer" or "in chrome" or "in internet explorer" or "in Firefox" or "in Opera" ... or "clear browser cookies (whatever)". Are the prices shown inclusive of VAT? All the prices that you will see on the web are final prices with VAT included. No cheating or cardboard. Shipping costs depending on each region or country to which the product is intended are separate. How long does it take to receive an order? Normally 2 to 3 days from the end of the manufacturing process for shipping to Spain Peninsula. If it has printing, recording, and/or is a handmade product (cushions, canvases and more) the time can be extended by 1-2 more days. At Christmas time, the delivery time can be extended for orders, so we recommend placing your orders in advance. The term always counts from when we receive confirmation from the customer that their order is ready for manufacturing. How much are the discount codes? Depending on the product and the amount you have in the cart, certain percentages will be applied automatically. You have an information panel where you can see the current offers and the conditions for the discount to be applied. The offers of our online store are not applicable to other promotions that are in force in the store. The cart will show you the updated discount at all times. See offers and promotional codes. We always have offers in our online store. Stay tuned to be able to benefit from them. How can I pay? You can pay by credit card, Bizzum, Paypal; or bank transfer (Applicable only to Spain). Cash on delivery payments are not accepted. Where do the products come from and what quality do they have? Our products are 100% quality products and come from Spain. We like to work with quality materials so that they last for many years and you can enjoy them. We have a 100% satisfactory return policy and if you find any defect in the products, call us immediately and we will change them for you! How do I know that my custom item will turn out well if I don't have a vision of how it will end up? When we receive your order, we proceed to its elaboration through a sketch that will be sent to you via watshapp or e-mail so that you can see how your article looks. If you wish to make any changes, you have a period of 24 hours for us to make the changes you tell us. Otherwise, we do not carry out the order. As soon as you give us the OK, it will proceed to its manufacture and once it is launched there is no possibility of cancellation. In case you want it to be canceled, this entails a cost of €3.50 that must be paid via paypal, since it forces us to remove the product to be made from the production line, which entails a delay in other orders that are in progress. March. We personally take care that your product comes out in perfect condition. All our orders are reviewed personally in our studio to verify that everything is correct. We work with qualified people with years of experience in the sector. At the moment we do not have an online viewer, but we are working on it to incorporate this suggestion. I want to return an order, how do I do it? Are you not satisfied with your order? Do you want to return it to us? No problem! You have 48 hours from receipt to return it. After that period, returns and/or claims of personalized articles are not allowed, since we understand that it is an article created only for the client with a specific design. In the case of photographic items and/or accessories, you have 15 days. We explain it to you clearly below: 1.- Notify us of the return and the reason for it by email at fotoskye@gmail.com or through our contact form. 2.- If the reason is because the products are defective, (the package arrived in poor condition and with the product broken) we will take charge of collecting the damaged product and sending you the replacement of the same amount of defective products, without any at cost to you, in the shortest possible time. We will ask you for some photos, before picking up the merchandise to verify the defective item. Verify before opening your order that the damaged packaging does not come. If so, let us know. 3.- If it's because you don't like them or finally they don't work for you, *you will have to take care of the shipping from your home to our facilities in Pontevedra. We will provide you via e-mail or whatsapp, the address where you have to send them back, and you can send them as you see fit (post, courier...). We will reject the shipment if it is sent postage due, you must pay it at the time you deliver it to the courier company of your choice. If the shipment suffers any damage on this return journey, you will have to claim it from the company you have hired for the shipment. Personalized, printed, engraved products or products made expressly for the client are not returned. We understand that it is an item with your design and we have no option to sell it later. 4.- In photographic products (photo cameras, accessories...etc) the return terms are 15 days. 5.- When the merchandise arrives, we will check it at our facilities. The products must be in perfect condition, with their original packaging and parts, just as they were shipped. 6.- Did you know that you can ask Paypal to return the amount of the shipment back to our facilities?: If you have paid for your order with PayPal and want to return it, once you have sent it back to us, request the ticket from the courier that you choose, enter your paypal account and ask them to refund the amount you have paid for the return of the product. More information here: https://www.paypal.com/es/webapps/mpp/refunded-returns/ How can I see the current offers? At the bottom of our website, you can find our offers section, so you will be aware of all the offers available at this time. We have offers for the different campaigns that will surely be of interest to you. In addition, we also have an Outlet section of items that remain in our facilities and we want to liquidate totally discounted. We hope you enjoy our articles. Kind regards The Fotoskye Studio team